FAQ Pages

  1. Order & Payment

Q1: What payment methods do you accept?

A: We accept PayPal, major credit/debit cards (Visa, MasterCard, American Express, Discover) and bank wire transfers. All payments are processed through secure, encrypted channels to protect your financial data.

Q2: Do you offer discounts for bulk orders?

A: Yes, we provide special pricing for bulk/wholesale orders. Please contact our sales team at lyuesword@hotmail.com with your order details for a custom quote.

Q3: Can I modify or cancel my order after payment?

A: Orders can be modified/canceled only before production starts. Once production or shipping has commenced, changes/cancellations are not available. For custom orders, deposits are non-refundable after production begins.

  1. Shipping & Delivery

Q1: What shipping carriers do you use?

A: We ship globally via trusted carriers including DHL, FedEx, UPS and EMS, with tracking numbers provided for all orders.

Q2: How long is the production and shipping time?

A:

  • Standard in-stock swords: Ship within 3-7 business days after payment confirmation.
  • Custom/hand-forged swords: Production takes 15-45 business days, followed by standard shipping.
  • International shipping: Delivery time varies by destination (usually 7-15 business days for express shipping).

Q3: Do I need to pay customs duties or import taxes?

A: Import duties, taxes and fees are the responsibility of the buyer. We are not liable for any customs delays or additional charges imposed by your local authorities.

Q4: How can I track my order?

A: Once your order ships, we will send a tracking number to your email. You can track the shipment status directly on the carrier’s official website.

  1. Product & Customization

Q1: Are your swords battle-ready or decorative?

A: We offer both functional, battle-ready swords (for cutting practice, martial arts) and decorative display swords. Each product page clearly marks its type and specifications.

Q2: Can I customize my sword (blade, handle, fittings, etc.)?

A: Yes, we offer full customization for most sword models, including blade steel, handle wrap, tsuba (guard), scabbard design and engraving. Contact us with your custom requirements for a quote.

Q3: What is the difference between folded steel and carbon steel blades?

  1. Product & Customization

Q1: Are your swords battle-ready or decorative?

A: We offer both functional, battle-ready swords (for cutting practice, martial arts) and decorative display swords. Each product page clearly marks its type and specifications.

Q2: Can I customize my sword (blade, handle, fittings, etc.)?

A: Yes, we offer full customization for most sword models, including blade steel, handle wrap, tsuba (guard), scabbard design and engraving. Contact us with your custom requirements for a quote.

Q3: What is the difference between folded steel and carbon steel blades?

A:

  • Folded steel: Hand-forged with multiple layers, featuring a beautiful hamon (temper line), high durability and traditional craftsmanship, ideal for collectors and serious practitioners.
  • High carbon steel: Cost-effective, excellent edge retention and hardness, perfect for daily cutting practice.

Q4: Do you sharpen the swords before shipping?

A: All functional battle-ready swords are fully sharpened and ready for use. Decorative swords are unsharpened for safety, unless you request sharpening at checkout.

  1. Return, Refund & Warranty

Q1: What is your return policy?

A: We accept returns for defective, damaged or misdescribed items within 7 days of delivery. Return shipping costs are covered by the buyer unless the error is our responsibility. Custom orders are non-returnable once production is complete.

Q2: How do I request a refund?

A: Contact our support team at lyuesword@hotmail.com with your order number and photos of the issue. We will review your request and process the refund within 7-15 business days after approval.

Q3: Do your swords come with a warranty?

A: We offer a 3 months warranty against manufacturing defects for all swords. Damage from misuse, modification or normal wear is not covered.

  1. General & Website

Q1: Is my personal and payment information secure?

A: Yes, our website uses SSL encryption and secure payment gateways to protect all your data. We never store your full credit card details on our servers.

Q2: Do you ship to my country?

A: We ship to most countries worldwide. If you have any questions about shipping to your location, please contact us before placing an order.

Q3: How can I contact customer service?

A: You can reach us via email at lyuesword@hotmail.com, or through the contact form on our website. We respond to all inquiries within 24 business hours.