Privacy Policy

  1. Introduction

Lyuesword (“we”, “us”, “our”) is committed to protecting the privacy and personal data of all users (“you”, “your”) who visit our website [www.swordir.com] and purchase our products. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

  1. Information We Collect

We collect the following types of personal information when you interact with our website:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details (processed securely via third-party payment gateways).
  • Order Information: Order history, product preferences, and communication records with our support team.
  • Technical Information: IP address, browser type, device information, website usage data, and cookies (to improve site functionality and user experience).
  • Voluntarily Submitted Information: Data you provide via contact forms, customer surveys, or newsletter sign-ups.
  1. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders, including shipping, delivery, and customer support.
  • To communicate with you regarding order updates, product inquiries, and after-sales service.
  • To send promotional emails, newsletters, and product updates (only with your explicit consent; you may unsubscribe at any time).
  • To improve our website, products, and customer service based on user feedback and usage data.
  • To comply with legal obligations, prevent fraud, and protect our business interests.
  1. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We may share your data only in the following cases:

  • Service Providers: Trusted third-party partners (payment processors, shipping carriers, website hosting providers) who assist in order fulfillment and website operation, bound by strict data protection agreements.
  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, and that of our users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction, with prior notice to you.
  1. Data Security

We implement industry-standard security measures (SSL encryption, secure payment gateways, access controls) to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

  1. Your Rights

As a data subject, you have the following rights under applicable data protection laws:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate or incomplete personal information.
  • Erasure: Request deletion of your personal data, where legally permitted.
  • Restriction: Request restriction of processing of your personal data.
  • Data Portability: Receive your personal data in a machine-readable format for transfer to another controller.
  • Withdraw Consent: Withdraw your consent to marketing communications at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [lyuesword@hotmail.com]. We will respond to your request within 30 days.

  1. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, but this may affect the functionality of the website. For more details, please refer to our [Cookie Policy].

  1. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data collection, we will immediately delete it.

  1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: Lyuesword@hotmail.com
  • Address: No. 101, Building 10, Yan’er Community, Ouye Avenue, Longquan City, Lishui City, Zhejiang Province, China